Shipping Policy
Here's exactly what to expect after you place an order.
Where we ship
We currently ship within the United States, including Alaska, Hawaii, and Puerto Rico. We do not ship internationally at this time. If you'd like us to reach your country, email us and let us know — it genuinely factors into where we expand.
Shipping rates
- Orders $100 and over: free standard shipping
- Orders under $100: flat-rate standard shipping
Your exact shipping cost is shown at checkout before you pay. All prices are in U.S. dollars. We run free-shipping promotions from time to time — those are announced on the site and by email when they're live.
Processing time
Orders are processed within 1–2 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing the next business day.
Delivery time
Once processed, standard delivery typically takes 5–8 business days. Most orders arrive within 6–10 business days of being placed.
These are estimates, not guarantees — carrier delays, weather, and peak periods can add time.
Tracking
Every order ships with tracking. You'll receive a confirmation email with your tracking number as soon as your order leaves our fulfillment partner. Tracking information can take 24–48 hours to begin updating after you receive it, so don't worry if it looks quiet at first.
Order changes and address errors
If you need to change your shipping address, email tyler@patchedskull.com as soon as possible. We can usually update an address before an order enters fulfillment, but not after it ships. We aren't able to reroute a package once it's with the carrier, and we can't refund orders lost due to an incorrect address provided at checkout.
Delayed, lost, or damaged shipments
If your tracking hasn't updated in more than 7 business days, or your order arrives damaged, email tyler@patchedskull.com with your order number and we'll help sort it out. Damaged and incorrect items are covered in full under our Returns & Refunds policy.
Multiple items
Orders containing several items may ship separately and arrive on different days. You won't be charged extra shipping when this happens.
Questions
Email tyler@patchedskull.com.
PatchedSkull
305 East Dr, Suite A
Melbourne, FL 32904
United States
