Returns & Refunds

We stand behind every piece we sell. If something isn't right, we'll make it right.

30-day money-back guarantee

You have 30 days from the date your order is delivered to request a return for a refund. To be eligible, the item must be unworn, in its original condition, and returned with any original packaging and tags.

How to start a return

Email tyler@patchedskull.com with your order number and a short note about what you'd like to return. We'll reply with return instructions and a return address. Please don't send anything back before contacting us — returns sent without prior authorization may not be processed.

Return shipping

If you're returning an item because it arrived damaged, defective, or wasn't what you ordered, we cover return shipping and you'll receive a full refund including any original shipping charges.

For all other returns — including change of mind, fit, or preference — return shipping is the customer's responsibility. We recommend using a tracked service, as we can't issue a refund for a return we don't receive.

We do not charge restocking fees.

Refunds

Once your return arrives and passes inspection, we'll process your refund to the original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement.

Original shipping charges are non-refundable except where the return is due to our error or a defective item.

Items we can't accept

• Pierced earrings, for hygiene reasons, unless they arrive damaged or defective
• Items that have been worn, altered, damaged after delivery, or returned without original packaging
• Gift cards
• Items marked as final sale at the time of purchase

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, email tyler@patchedskull.com within 7 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or a full refund, whichever you prefer, at no cost to you.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the piece you want.

Lost or undelivered packages

If tracking shows your order as delivered but you haven't received it, contact us within 14 days of the delivery date and we'll help investigate with the carrier.

Cancellations

Orders can be cancelled for a full refund any time before they enter fulfillment. Because orders move to fulfillment quickly, email us as soon as possible if you need to cancel. Once an order has shipped, it falls under the standard return process above.

Questions

Email tyler@patchedskull.com and we'll get back to you.

PatchedSkull
305 East Dr, Suite A
Melbourne, FL 32904
United States