FAQ
Orders & shipping
How long until my order arrives?
Orders are processed in 1–2 business days, and standard delivery takes 5–8 business days after that. Most orders arrive within 6–10 business days of being placed. Full details are on our Shipping Policy page.
Is shipping free?
Standard shipping is free on orders of $100 or more. Below that, a flat rate is calculated at checkout before you pay. We also run free-shipping promotions from time to time — the best way to catch one is to be on our email list.
Do you ship internationally?
Not yet — we currently ship within the United States only, including Alaska, Hawaii, and Puerto Rico. If you'd like us to reach your country, email us and say so. It genuinely factors into where we expand.
How do I track my order?
Every order ships with tracking. You'll get an email with your tracking number when your order leaves our fulfillment partner. Tracking can take 24–48 hours to start updating, so don't worry if it looks quiet at first.
Can I change my address after ordering?
Email tyler@patchedskull.com right away. We can usually update an address before the order enters fulfillment, but not once it's with the carrier.
Returns
What's your return policy?
30 days from delivery, for a full refund, on unworn items in original condition. Email us to start a return. The details — including who covers return shipping — are on our Returns & Refunds page.
My order arrived damaged or wrong. Now what?
Email tyler@patchedskull.com within 7 days with your order number and a photo. We'll replace it or refund you in full, your choice, and we cover the shipping.
Can I return earrings?
Not unless they arrive damaged or defective. Pierced earrings can't be returned for hygiene reasons — this is standard across the jewelry industry.
The pieces
What are your pieces made of?
Materials are listed on each product page under Materials. We list them plainly so you know exactly what you're buying before you buy it.
Will my piece tarnish?
Plated pieces can tarnish or wear over time. That's true of all plated jewelry, ours included, and we'd rather tell you up front than have you find out later. How fast it happens depends mostly on how it's worn and stored — see the care notes below to slow it down considerably.
Is your jewelry hypoallergenic?
We don't make that claim. Hypoallergenic isn't a regulated term, and sensitivity varies from person to person. If you react to certain metals, check the Materials section on the product page and use your own judgment about what works for you.
How should I care for my jewelry?
- Take it off before showering, swimming, or working out
- Put it on last — after perfume, lotion, sunscreen, and hairspray
- Wipe it with a soft dry cloth after wearing
- Store it dry, away from humidity, ideally in a pouch or box rather than loose in a dish
None of this is fussy, and it makes a real difference to how long a piece looks new.
Do you have sizing information?
Measurements are listed on each product page under Details. If a specific dimension isn't there and you need it, email us and we'll get it for you.
About the brand
What does "piratecore" actually mean?
It's an attitude, not a costume. The idea that the journey is the point, and that you can carry a bit of that edge on an ordinary day without dressing up as anything. More on the About Us page.
Is this cosplay or renfaire jewelry?
No. Our pieces are designed for everyday wear — minimal enough for work and dinner, with enough edge to be worth noticing. If it looks like a party favor, it doesn't make our shop.
Do you offer wholesale?
Email tyler@patchedskull.com with "Wholesale" in the subject line.
Still stuck?
Email tyler@patchedskull.com. A real person reads it.
